Tetra Tech International Development is currently accepting expressions of interest from qualified candidates for a Director of Technology & Information Management Services. In coordination with Tetra Tech’s global technology team, the Director services the technology needs of one Tetra Tech operating unit with headquarter offices in Arlington, VA and Burlington, VT. The successful candidate for this position would preferably be based in Burlington, VT.
ROLE OVERVIEW
The Director of Technology & Information and Management Services (TIMS) (referred to hereafter as “the Director”) provides strategic and programmatic direction for all Information Technology (IT) activities, including knowledge management (KM) strategies and systems, by managing the selection, design, installation, maintenance, documentation, security, and upgrading of IT and KM platforms. The Director reports to the Vice President for Project Support Services on a day-to-day basis with technical oversight and close coordination with Tetra Tech’s Vice President for Global Development Services Technology.
The focus of this role is on Technology Operations, but the successful applicant will participate heavily in the process of continuously improving service delivery by helping to identify, pilot and implement changes to the field office technology suite as well as new products and services in response to changing business needs. This role is hands-on and not limited to management. The successful applicant will be willing and able to participate in identifying, resolving and most importantly, preventing technology problems across the operating unit’s Headquarters and field offices.
Tetra Tech’s global technology team comprises over 80 staff across 10 countries and handles core infrastructure, operations and business systems across all Tetra Tech companies. Within the IT organization, there is a team that focuses on the specific challenges of project-based work in developing countries. The Director is part of this team and provides key insights and assistance to ensure that technology support to Tetra Tech’s international development units is continuously improving.
Responsibilities:
The general responsibilities of the Director include but are not limited to the following:
Headquarters Technology Operations
*The Director manages a team of 4 individuals
*Work closely with the operating unit’s Vice President for Project Support Services to develop and manage departmental work plan and budget
*Support project implementation teams with IT/KM needs, research, internet-based applications, and content management and library systems where such systems or services will contribute to achieving project objectives.
*Infrastructure
- Manage tier 1 and tier 2 support for a staff in Burlington and Arlington
- Coordinate with Tetra Tech-IT to resolve infrastructure planning and issues as well as on the procurement and deployment of hardware and software in the US-based offices
- Provision/deprovision user-assigned devices
Business Systems Support
*Manage systems development and maintenance for the operating unit’s business systems
*Working with systems users, identify opportunities for improvement and integration of business systems, and identify emerging needs
*In coordination with Tetra Tech-IT, plan and implement new business systems and system modifications
*In coordination with other teams within the firm, assist in the development and implementation of technology -related training
Field Office Technology Operations
*Technology staff in Field Offices generally report day-to-day to the manager of the field office or are third party contractors. The Director provides technical oversight and direction to their activities and help identify, interview, select and manage these staff.
*Provide support during the establishment of field offices in new countries of operation
*Ensure the appropriate application of Tetra Tech Global Development Services technology standards, processes, and policy
*Manage policy exception requests to tailor support to unique needs presented in the field
*Assist field teams in identifying technologies to support project objectives, including hardware, software, and cloud services
Other Duties
*Manage technology support and software development contractors
*Support New Business Development by participating in proposal development and costing
*Support procurement, delivery, and installation of information and communications technology equipment in the home office and the field.
*Establish and promote culture of knowledge sharing
Qualifications:
Required:
- 10 years’ experience in Information Technology roles on both large/small teams
- Bachelor’s degree related to technology or Tetra Tech International Development’s technical focus areas
- Minimum 5 years’ experience managing Information Technology staff
- Excellent ability to communicate with non-technical audiences, including non-native English speakers
- Experience in IT organizations with structured ITSM approaches
- Exceptional time-management, organizational, and technology skills
- Experience providing effective policy guidance on business process change in regards to technology applications
- Ability to legally work in the US without employer sponsorship.
Preferred:
*International work experience, especially in developing countries including multi-cultural work situations
*Business analysis experience,
*Experience with matrix management structures (both with own management and subordinates)
*Experience with international development or nature conservation organizations
*Experience with US Government contractors, especially USAID and exposure to USG procurement regulations
*Experience, knowledge, or certification in ITIL processes and/or project management (Agile, PMP, PRINCE2)
*Additional language skills a plus – especially Spanish, French, Portuguese, or Arabic